While at the Readers Services desk this past week, a patron came by with a question regarding a particular book she was searching for. The catalog said it was on the shelf, yet it wasn't where it should have been. Through our combined efforts (ie. following significant hunches) we were able to locate the book in an area that was outside the scope of the original search. The bottom line? Success: someone walked out the door in possession of the item she came in looking for. I was glad she had stopped to ask for assistance.
While we may be working on something or answering the phone wearing masks (the picture is from Halloween a few years ago), our top priority is to assist you, the patron. Some people act apologetically when they approach the Readers Services desk for help; I imagine others don't approach at all, unfortunately, thinking we are too busy to assist them. Nothing is farther from the truth - we are there at the desk to help you, everything else is secondary to that purpose. We have many resources at our disposal that could assist you in what you are searching for. Or, if you are not sure of what your target is, we can help you figure that out, too. Stop by, say hi, and let us be a part of your experience here at the Des Plaines Public Library!
For a while the Readers Services department motto has been "In certain areas, yes. In other areas, also yes." I'd like to add the phrase stated in the title, "Try us, you'll like us!"